Faq

1. How often do you release newcollections or styles?

At Always Get Lucky, Inc., a
dynamic range of clothing, footwear, accessories, and lifestyle products for
men and women is available. In particular, with regard to the release
schedules, the name is in perfect sync with our philosophy of "Designer
Direct," whereby new styles and collections are released from time to
time. So, never stop keeping an eagle eye on our official site for new arrivals
and collections, or else subscribe to newsletters by email.



2. Are your products ethicallymade or sustainably sourced?

Indeed. Sustainability is something that Always Gets Lucky, Inc.
upholds. Our every product is made to order, which serves to minimize
environmental impact by lessening overproduction and waste. This allows for a
product to be made intentionally in accordance with green practices.

3. Can I cancel or modify myorder after it’s been placed?

Orders
are fulfilled through our merchandising partner, Fourthwall.com. Since all products are made to order, the
cancellation or modification must be requested before the production starts by
using the respective link provided to you in the confirmation mail. There are
no cancellations or modifications allowed after the order enters production.

4. How do I track my order once it has shipped?

You will receive a tracking number over email once your order is shipped. If you do
not get any tracking info or require assistance, please reach out to our
customer support: lucky@alwaysgetlucky.com; 585-943-0944.

5. What payment methods do you accept?

Always Get Lucky, Inc. accepts the following payment methods:

●       American Express

●       Apple Pay

●       Diners Club

●       Discover

●       Google Pay

●       Mastercard

●       PayPal

●       Shop Pay

●       Visa

6. Do you offer gift cards orstore credit?

Sure! Gift cards offered by Always Get Lucky, Inc. range from $10 to $150 in value
and can be purchased directly from our website. They make excellent gifts and
can be used for any product available in our online store.

7. How do I care for and washyour clothing items?

Depending on the item, there will be some slight variations in care instructions. But
generally, you should apply the usual standard care for garments. Detailed
instructions are mentioned on the labels of the items when bought and on the
respective product descriptions provided on our website. If you have a
particular concern, feel free to contact our Customer Service.

8. Do you offer discounts forfirst-time customers?

Yes, applying the discount code FIRST_TIMER at checkout will give first-time
customers a 15% discount.

9. Are all items shown on the website currently in stock?

Since all our products are made to order, they are made according to customers upon purchase. This leads to less wastage and more customization according to
customer preferences.

10. Can I get notified when an item is back in stock?

Due to the made-to-order nature of our products, the traditional restocking notice
may not be issued. However, those interested in notifications concerning new
releases or availability are advised to subscribe to our mailing list.

11. Do you offer wholesale or bulk purchase options?

Always Get Lucky, Inc. designs and manufactures products for wholesale as well as retail. Bulk orders or wholesale inquiries should be directed to us through our contact page or via email at lucky@alwaysgetlucky.com.

12. Is it safe to shop on your website?

Yes. Always Get Lucky, Inc. prioritizes the security of its customers. Our site is
powered by Shopify, the well-known e-commerce platform that provides the best
and most secure checkout processes. Furthermore, we also entertain payments via secure PayPal and Apple Pay options.

13. How do I contact customer support if I have a problem?

You can reach Always Get Lucky, Inc.'s customer support by:

Email: lucky@alwaysgetlucky.com

Phone: 585-943-0944

14. Can I return sale ordiscounted items?

Our website mentions free returns but does not go into detail about sales or
discount items; it is better to contact our customer support about the returns
of such items.

15. Do you have a physicalstore, or are you online-only?

Always Get Lucky, Inc. operates online as well as has a physical location. The address
is: 307 Berkeley St, Rochester, NY
14607
For store hours and other inquiries, it's recommended to contact us directly.